Refund Policy

At Easy Safety Hub, customer satisfaction is a core part of how we operate. We sell digital software licenses, and because these are delivered instantly and can be activated immediately, refunds are handled carefully and according to the conditions below. Please read this policy before completing a purchase.

1. Nature of Digital Products

All products sold by Easy Safety Hub are digital license keys delivered electronically. Because digital products can be used or reproduced immediately upon delivery, refunds are handled differently than physical goods. By completing a purchase, you acknowledge the digital nature of the product and agree to this Refund Policy.

2. 30-Day Refund Eligibility

You may be eligible for a full refund within 30 calendar days of your purchase date under the following conditions:

• Unactivated License: The license key has not been activated or redeemed on the manufacturer's platform.
• Technical Incompatibility: The product is technically incompatible with your operating system or device in a way that was not disclosed prior to purchase, and our support team is unable to resolve it.
• Duplicate Purchase: You accidentally purchased the same product twice within the same session.
• Non-Delivery: You did not receive your license key due to a verifiable delivery error on our part.
• Invalid Key: The license key you received is confirmed invalid or defective and we are unable to provide a valid replacement within a reasonable timeframe.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The license key has already been activated or redeemed on the manufacturer's website or app
• The refund request is submitted more than 30 days after the original purchase date
• You changed your mind about the product after activation
• The product was purchased during a clearly disclosed promotional or non-refundable sale
• The request is based on dissatisfaction with software features that were accurately described in the product listing
• Misuse, user error, or violation of the manufacturer's End User License Agreement (EULA)
• The subscription was renewed (auto-renewal) and the renewal key has been activated

4. How to Request a Refund

To request a refund, please contact our customer support team within 30 days of your purchase:

• Email: support@easysafetyhub.online
• Phone: +1 877-857-2323 (Mon–Fri 9AM–8PM EST · Sat 10AM–5PM EST)

When submitting a refund request, please include:

• Your full name and email address used at purchase
• Your order number or proof of purchase
• The product name and license key (if applicable)
• A clear description of the reason for your refund request
• Any supporting documentation (screenshots, error messages, etc.) where relevant

5. Refund Review and Processing

Once we receive your refund request, our team will review it within 3–5 business days. We may contact you for additional information during this process. If your request is approved:

• Refunds are issued to the original payment method used at the time of purchase
• Processing time after approval is typically 5–10 business days, depending on your bank or payment provider
• You will receive an email confirmation once the refund has been processed

If your request is denied, we will provide a clear explanation of the reason and, where possible, suggest an alternative resolution.

6. Exchanges and Replacements

In situations where a refund is not applicable but you have a legitimate issue (such as receiving an incorrect product or a license that covers fewer devices than expected), we will work with you to provide a replacement license or a product exchange of equal or similar value, at our discretion.

7. Chargebacks and Disputes

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or credit card provider. We are committed to resolving all issues fairly and promptly. Initiating a chargeback without first contacting us may complicate the resolution process and could affect your ability to make future purchases with Easy Safety Hub.

8. Subscription Renewals

If you purchased a subscription plan, please note the following regarding renewals:

• Many antivirus subscriptions renew automatically through the manufacturer's platform — not through Easy Safety Hub
• If you were billed directly by a manufacturer for a renewal, please contact that manufacturer's support directly
• If you purchased a renewal license through Easy Safety Hub and have not yet activated it, refund eligibility applies under the conditions in Section 2 above

9. Consumer Rights

Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. If you believe you have additional rights under your local consumer protection regulations, please contact us to discuss your situation.

10. Policy Updates

Easy Safety Hub reserves the right to update this Refund Policy at any time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically before making a purchase.

11. Contact Us

For any questions about this policy or to initiate a refund request, please reach out:

• Email: support@easysafetyhub.online
• Phone: +1 877-857-2323
• Address: 370 1st Ave, New York, NY 10003, USA
• Hours: Monday–Friday 9:00 AM–8:00 PM EST · Saturday 10:00 AM–5:00 PM EST